1 reviews | Active since Nov 2018
Finchoice - poor credit collection services
I took out a loan at Finchoice then was handed over to debt collectors NBA so I have been paying off for about two years since 2016. Then in September 2018 I had DMC coming to my house at night and I showed the gentleman proof that I have been paying since 2016 and I had to email all proof to them as Finchoice had now handed me over from NBA to DMC and yet I was paying NBA. Then Blake attorneys started calling me harassing me with calls and SMS's quoting an amount of R17 500 which was more than the original debt I have been paying off. So I had to now set up a payment with them and start over when I was owing Finchoice about R1000 in balance. I obviously explained this to the agents, but clearly fell on deaf ears. I'm just horrified at Finchoice for handing me over to multiple debt collectors while I was busy paying them off and very close to paying them off. I can only imagine the bad record im getting from them. When I wrote to the Ombudsman they referred me to someone else. " as it was not in their jurisdiction" and I still didn't get a response from whoever they referred me to. Finchoice you need to keep your records up to date and stop handing over people to multiple debt collectors while they are busy paying off their debt causing stress and inconveniencing them.
We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.
Regards,
The Finchoice team.
We acknowledge your complaint and we are in the process of investigating your query. Our customer service team will be in contact with you shortly.
Regards,
The Finchoice team.
