Finchoice poor client service!

I am so dissapointed with finchoice. I paid up their loan in April of this year(2021) but they are still reflecting on my credit report as active and in arrears. I did send emails they just send a reference number and say they will look into the query. I am fed up with these responses that seem to never get attention. Their slogan reads "finchoice makes hard times easier" . Unfortunately I am not experiencing any kind of easy in this agonizing situation. It seems the urgency of my matter does not receive the necessary assiduity. Please resolve this matter.