Finchoice please resolve my mobimoney account query

I have been in a good financial/loan relationship with finchoice until I settled my mobimoney account on the 14 October 2021 for the amount of R9330.83. However, before the end of October 2021 I decided to check the status of the account and only to realise that I am still owing them even thou I know I settled the account. On the account mini statement it showed that on the 14 October 2021 I deposited R3791.17. I contacted them and spoke to different customer service consultants, Aneliswa, Amelia and today Phumeza, emailed proof of payment and even settlement quote. Amelia was very helpful in the sense that she went all the way to even trace where the money went and what happened. After our conversation, R198 and R598 was credited back to the account BUT R4743.66 is not yet credited to settle the account even today. To make matters worse, at the end of the month of October 2021, R3283.79 was debited from my bank account while I know that I don't owe finchoice. I am always receiving phone messages that my query is been resolved after calling them while it is not the case. Phumeza told me she is my mouth to their admin, there is no direct number and have to wait for their admin to resolve the matter. How long should I wait - 72 hours and how long should I call to resolve this matter-I don't know myself. Fortunately from the customer service side it shows that I have been in contact, proof of payment send and my communication escalated to whomever but nothing is done to resolve the matter. This is frustrating. Can someone relevant or responsible do his/her work and help customers. Please remember no customer no job even if you can try to con and de***** us...the day will come when you will be revealed. By taking loan from finchoice we are keeping the jobs of all of you working for the company. Remember your day will come!