Finchoice please

I never really had any issues with Finchoice, they have always been there for me when I needed them and thought we had a good rapport, until recently when they debited my account early in December but then called me to say that I missed a payment.It took about 2 weeks and speaking with many people and only 1 lady,I wish I could remember her name, that managed to reconcile the account (Thank you so much) although not it says that I missed a payment on my credit report and she said that wouldn't happen .All I've been trying to do is speak to some civil person to get that cleared but it's extremely difficult to get that message across and thats all im asking.