Finchoice Paystretch complaint

I app**** for the PayStretch option through my Pay Just Now app. After my application was approved I received an email from FinChoice stating 'Congratulations on opening your PayStretch account! You now have R15 000.00 available to use at over 8000 stores. Happy shopping!' The day after my first purchase I noticed that my available limit had been reduced by R10 000.00 and that I only had just over R2 000.00 available.

After emailing FinChoice Support they rep**** that my Pay Just Now said 'up to R15 000' which could be misleading and that my affordability actually only allowed a R5 000.00 limit. I rep**** that FinChoice emailed me confirming I had R15 000.00 and not 'up to R15 000.00'.Also, when they called me to confirm my details before approving my application my limit was R15 000.00. The terms and conditions clearly state that clients are able to request a limit increase or decrease based on their financial situation. Nowhere does it state that your limit will be reviewed and decreased based on affordability after purchases are made. It's the same as applying for and getting approval for a R15 000.00 loan only to have R10 000.00 taken back after you only spent R 2 500.00. A full day has passed I have received no reply after following up 3 times. They obviously realized that I am right having provided proof and are probably busy trying to engineer another excuse.

I would like to warn all would be parties who are interested in the above. Please be careful, it seems as though FinChoice are deliberately misleading consumers into applying for credit by dangling non-existent limits. I would have never app**** had I been made aware that I would received a R5 000.00 limit. I made a purchase of R2 500 based on the fact that would still have at least R12 000.00 left for the festive period only to have my balance reduced to just over R2 000.00.I am seriously considering cancelling my debicheck order with my bank.