Finchoice not updating my mobi money account after settling it.

I have a mobi money account and had settled the account about a week ago. I called numerous times to ask them to update my account so that it can reflect as paid up. However, after calling many times this has still Not been resolved. I don’t understand why the system would not update when a client has settled their account. Also, when calling the consumer line the phone will just go off while on call with an agent.