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Dewaldt S

1 reviews | Active since Jun 2016

28 Nov 2017, 14:34

Finchoice not sure about their own products

I firstly paid my kwickadvance in full on the 27th of November 2017, when I accessed my finchoice account this morning it said that my kwickserve is in arrears, I have phoned Finchoice and the lady that answered said I should not worry but she will escalate the call. Finchoice then said that my account is fixed and that I can apply for a mobi money loan. I went on to my app and app****, while busy uploading my documents the system kicked me out but I have received a sms stating the following "Finchoice Mobimoney: Congratulations MR Steyn! Your account is active. Current limit: R 4000. Go to WWW.finchoice.mobi to withdraw in 2 easy steps"

I then went back into my account and the mobimoney was not available but it clearly stated that my funds are available as per the sms. I have phoned Finchoice and the consultant said that he can se the account is active but there is n limit and he will escalate the call, A Melissa lady phoned me again and asked me what happened, I have explained that I am not able to access my funds on the site, she said that she will find out from IT department and get back to me, she called me back and said that I do not have funds available that is why I cant apply for the account, but from my side is the account already active.

I need to get this matter resolved today as my kwickadvance available amount also disappeared after this incident.

Regards

Dewaldt Steyn ID ********** 119080 Contact: **********

0
Replies (4)
Finchoice
Finchoice's reply28 Nov 2017, 17:08
Official

Good day Dewaldt

We apologise for the inconvenience this has caused you. We've escalated your concern to management and they will be in contact with you shortly.

Kind Regards

FinChoice Team

DS
Dewaldt S's update29 Nov 2017, 13:50
Reviewer Update
Another day is passing and I had to phone Finchoice 3 times today with any answers and with no luck. I have even sent a email to Homechoiceholdings and if i do not get a reply before the end of today i will contact the CEO Sean Wibberley myself.
DS
Dewaldt S's update29 Nov 2017, 18:43
Reviewer Update
Okay. So i have received a call today telling me that i do not qualify for additional credit after receiving the sms confirming my credit and also while i was offered a kwick advance but it got taken away after i successfully app**** for mobimoney. I am still not abke to withdrsw my funds from mobi money, i have even sent a email to Homechoice holdings but the also dont care about customers, well guess what finchoice i will be reversing my debit order that paid for my advance this month untill you can sort out your issues and try and blacklist me, i will take you to the highest court with the sms that i have received that stated clearly that i do have funds but now suddenly disappeared. Pitty that you dont care about your customers will see how you will be receiving future payments from me.
DS
Dewaldt S's update01 Dec 2017, 12:04
Reviewer Update
Okay finchoice, so my quick serve option and mobimoney is still not resolved, pity that not even your CEO responds after sending him a email personally. Billy contacted me yesterday from customer service head office and told me a lot of things wrt to my credit score but was also not 100 % aware of what occurred, I made it very clear that if it is not resolved by today before this afternoon that I will be reversing my debit orders, guess what unlike Finchoice I keep my promises, so I will be on my way to the bank to reverse my debit order - and I challenge you to try and blacklist me, I will ensure I drag you all the way to court so that you can explain in there how I receive a sms telling me I have funds and then all of a sudden it disappeared. Regards Dewaldt