Finchoice not paying out funeral claim.

On the 02 September 2022, I submit a claim on a funeral policy. After several email back and forth I receive an email back on Tue, Sep 20, 8:16 AM (Your claim has been approved and submitted for a pay-out yesterday. Funds will reflect into your account today or tomorrow latest. Warm Regards,) On Fri, Sep 23, 10:17 AM after I follow up on the pay out (Funds will reflect into your account today or Monday latest,)

Sad to say, today is the 29 Sep 2022 and I am still waiting for payment.

Is this company maybe bankrupt? They need people that can take decisions!!

If you have a funeral policy with them, I recommend that you look for a funeral policy at a bank or else where, because they are unable to payout even after all documentation has been submitted.

And on top of it all there is credit protection on the account, but they calling system continuously dial and want to know when you bring the arears up to date. What the hell... You guys is worse then ESKOM!!!!!!!!!!! Employ people that is competent to do the job, take decisions and get the work done. You surely have the wrong people working for you.