FINCHOICE - No Customer Support

I am an existing Finchoice client. I am not able to access my account as it says that I need to log on to FinChoice Mobi to update my details. This is understandable to ensure that Finchoice is kept in the loop of any changes in my financial status.

I have sent numerous e-mails about the fact that I am unable to access Finchoice Mobi. Months and months with no resolution.

It says my login details are incorrect and when I do a password re-set, it says it can not be done due to recent cell number change. I haven't changed my number. Can my account not be re-set please. When I call the helpdesk, they tell me that my query will have to be escalated. When I log a ticket, I get a response that my query has been escalated. 2 days later, I receive an e-mail saying that my ticket is closed. I am asked to complete a client service survey and even with my negative feedback, nobody comes back to me. Is this the way that customers are treated? It is impossible to get a resolution to a perfectly straightforward issue.

I am so disappointed and hope that I can finalise my repayments and NOT ever have to do business with you again.