Finchoice MobiMoney account issues again!!!!

Yes another finchoice MobiMoney account problem, I had a Finchoice MobiMoney account for a total of R1000. The was paid in full via EFT, after 2 weeks made numerous call to the call centre and every single time got the same answer, "we have sent a request for your account to be updated" it's been a while month now and guess what, MobiMoney account is still open and no withdrawal available and no option to apply for other products or reloan. What is the point of having a call centre that has a script of the same line every time you call them and that is the point of offering products to the public that can never be accessed or tried. FINCHOICE UPDATE MY MOBIMONEY ACCOUNT AND UPDATE YOUR SYSTEM BECAUSE IT'S EITHER YOUR WEBSITE THAT DOESN'T UPDATE OR YOUR SYSTEM DOESN'T!!!! I NEED THIS FIXED!!!!