hS
heather S
1 reviews | Active since Jul 2020
02 May 2024, 10:40
Finchoice Mobi money is not what they say. !!
I have a Mobi account with Fin choice, It's paid up-to-date, been more than 24 hours since my last installment was paid, yet it has not updated for me to continue to use the revolving credit. I have emailed the info and no response. The phones just ring. I have never missed a payment my accounts are up-to-date. Very disappointed. Once my accounts are paid up. I'll go else where. I do not recommend. Poor service and no point in using Mobi. Money if it's not accessable when needed.
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Replies (4)
Finchoice's replyOfficial
02 May 2024, 11:23Good day Heather,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply02 May 2024, 11:23
Official
Good day Heather,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
02 May 2024, 11:31Good day Heather,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply02 May 2024, 11:31
Official
Good day Heather,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
hS
heather S's updateReviewer Update
02 May 2024, 11:40Finchoice say my affordability does not allow me to use my mobile money account, what a joke, my status of employment has not changed, and my instalments are up-to-date.
If this is the case, they have falsely decided what I can and can't afford.
I look forward to closing my accounts as soon as I have paid them up.
I'll take my business else where.
Very disappointed. I can understand if I have missed a payment or not paid in full. But this is out rages.
Good riddance to being Pre judged. When my accounts are up-to-date.
If this is the case, they have falsely decided what I can and can't afford.
I look forward to closing my accounts as soon as I have paid them up.
I'll take my business else where.
Very disappointed. I can understand if I have missed a payment or not paid in full. But this is out rages.
Good riddance to being Pre judged. When my accounts are up-to-date.
hS
heather S's update02 May 2024, 11:40
Reviewer Update
Finchoice say my affordability does not allow me to use my mobile money account, what a joke, my status of employment has not changed, and my instalments are up-to-date.
If this is the case, they have falsely decided what I can and can't afford.
I look forward to closing my accounts as soon as I have paid them up.
I'll take my business else where.
Very disappointed. I can understand if I have missed a payment or not paid in full. But this is out rages.
Good riddance to being Pre judged. When my accounts are up-to-date.
If this is the case, they have falsely decided what I can and can't afford.
I look forward to closing my accounts as soon as I have paid them up.
I'll take my business else where.
Very disappointed. I can understand if I have missed a payment or not paid in full. But this is out rages.
Good riddance to being Pre judged. When my accounts are up-to-date.
Finchoice's replyOfficial
02 May 2024, 11:54Good day Heather,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team
Finchoice's reply02 May 2024, 11:54
Official
Good day Heather,
Please be advised that your complaint has been closed. If you have any further concerns, please email us at ***.
The FinChoice Team