BT
Bongiwe T
1 reviews | Active since Mar 2020
30 Mar 2020, 20:00
FinChoice Loans are ******
Hi Hellopeter, I was offered a loan by finchoice loans. Before my due date of payment I requested settlement of my loan of which my loan got reduced from the money I was suppose to pay to a lesser money. I then sent it to Finchoice via Capitec App. After 24 hours I received a message saying I should pay loan month end 31 March 2020. I sent an email stating I payed them via Capitec App with my proof of bank statement. The consultant responded saying I did not pay. They don't use bank statement to track if I did pay. My worry is even bank would be my witness in that bank statement . So they sent me an SMS saying they will charge me an interests in the following months and take their money again. Hellopeter please deal with them. They are such a bad company. I am so frustrated by those emails they are sending.
Helpful (0)
Replies (7)0
Replies (7)BT
Bongiwe T's updateReviewer Update
31 Mar 2020, 07:11To add interest in my account. Which they did now.
BT
Bongiwe T's update31 Mar 2020, 07:11
Reviewer Update
To add interest in my account. Which they did now.
Finchoice's replyOfficial
31 Mar 2020, 10:48Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply31 Mar 2020, 10:48
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
BT
Bongiwe T's updateReviewer Update
01 Apr 2020, 12:16No this is not how you should treat me guys, I emailed you proof of payment.You say I owe 737.80 how is that possible. Please fix this. You are really annoying with what you doing. I am so damn angry and I have to be. It looks like you want to throw my name in debts. I payed you on the 28 styled amount of 665.75 . You are really testing me.
BT
Bongiwe T's update01 Apr 2020, 12:16
Reviewer Update
No this is not how you should treat me guys, I emailed you proof of payment.You say I owe 737.80 how is that possible. Please fix this. You are really annoying with what you doing. I am so damn angry and I have to be. It looks like you want to throw my name in debts. I payed you on the 28 styled amount of 665.75 . You are really testing me.
BT
Bongiwe T's updateReviewer Update
01 Apr 2020, 12:39Hi
I have a right to be angry, you are playing me and really really taking me for granted. This has to stop. How can I send you proof of payment then you are telling me I haven't and what you said of increasing interest you just did it I have all proofs here. You know I settled payment and payed that amount. The account still remain with a positive amount. Why that?
I have a right to be angry, you are playing me and really really taking me for granted. This has to stop. How can I send you proof of payment then you are telling me I haven't and what you said of increasing interest you just did it I have all proofs here. You know I settled payment and payed that amount. The account still remain with a positive amount. Why that?
BT
Bongiwe T's update01 Apr 2020, 12:39
Reviewer Update
Hi
I have a right to be angry, you are playing me and really really taking me for granted. This has to stop. How can I send you proof of payment then you are telling me I haven't and what you said of increasing interest you just did it I have all proofs here. You know I settled payment and payed that amount. The account still remain with a positive amount. Why that?
I have a right to be angry, you are playing me and really really taking me for granted. This has to stop. How can I send you proof of payment then you are telling me I haven't and what you said of increasing interest you just did it I have all proofs here. You know I settled payment and payed that amount. The account still remain with a positive amount. Why that?
BT
Bongiwe T's updateReviewer Update
01 Apr 2020, 13:17Finally attended my account after taking actions and publishing your mistakes here. Lesson!
Thank you Hellopeter.
Thank you Hellopeter.
BT
Bongiwe T's update01 Apr 2020, 13:17
Reviewer Update
Finally attended my account after taking actions and publishing your mistakes here. Lesson!
Thank you Hellopeter.
Thank you Hellopeter.
Finchoice's replyOfficial
12 Apr 2020, 19:43Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply12 Apr 2020, 19:43
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
BT
Bongiwe T's updateReviewer Update
12 Apr 2020, 20:09Problem resolved ,thanks.
BT
Bongiwe T's update12 Apr 2020, 20:09
Reviewer Update
Problem resolved ,thanks.