Finchoice LEGAL Department not AVAILABLE

I have been phoning Finchoice 0n ***for over 20 times now. I apparently owe them money which was handed over to the legal department. Every single time I phone, the person puts me trough to the LEGAL DEPARTMENT. Then I wait between 6 to 12 minutes for someone from the Legal department to contact me back as I want to pay the outstanding amount. The service is beyond poor. I even asked for the direct number of the legal department and the number the lady has given me was ***, AND GUESS WHAT?????????? THE NUMBER DOES NOT EXIST. I am extremely disappointed in Finchoice Service. The ARE VERY FAST TO GIVE YOU A LOAN!! Bit now all I want is help and no person from finchoice can call assist me.I am writing to express my profound disappointment with the service I have received from the FINCHOICE Legal Department. As a loyal customer who has re**** on your company's services in the past, the recent experience has left me feeling utterly let down and dissatisfied. My frustration began when I reached out to FINCHOICE for legal assistance regarding an outstanding amount reflecting on my credit bureau . From the outset, the communication was lacking, and it took an unreasonably long time to receive any response from your team. As someone in need of urgent guidance, this delay only added to my stress and anxiety. When I finally managed to establish contact, I found the level of professionalism and competence of your legal representatives to be far below the standard I had come to expect from FINCHOICE. Not only did they seem disinterested in my concerns, but their responses were also vague and lacked the attention to detail required to address my specific situation adequately. Moreover, the overall process was disorganized and inefficient. I was passed from one individual to another without any clear explanation of who was responsible for my case or the progress being made. This lack of continuity made me feel as though my matter was of little significance to your company, despite its critical importance to me. Furthermore, I must express my dismay at the billing practices employed by FINCHOICE throughout this ordeal. I was shocked to receive invoices that seemed grossly inflated, especially given the subpar level of service I had received. It is disheartening to think that a company I once trusted would engage in such practices. I had always believed that FINCHOICE was a reputable organization that prided itself on customer satisfaction and reliable legal assistance. Regrettably, my recent experience has shattered this perception, and I am left questioning whether I can trust your services in the future. I understand that no company is perfect, and mistakes can happen. However, it is essential to acknowledge and rectify them promptly. I sincerely hope that you take my feedback seriously and take immediate steps to improve your legal department's service quality. If not for my sake, then for the sake of other customers who may also be relying on FINCHOICE for crucial legal support. I am eager to hear from you regarding how you plan to address these issues and restore my faith in FINCHOICE. Please reach out to me as soon as possible to discuss this matter further. The best of it all is that I received an sms that my account was paid off!

Can someone please assist me URGENTLY.