CM
Creyan M
1 reviews | Active since Oct 2021
08 Oct 2021, 15:57
Finchoice Legal Department never answers calls and no other type of communication with them
I have been calling Finchoice to get through to the legal department from last week Friday to date I have spent 3 hours on hold with a phone being answered. I am trying to get settlement and ITC/ Experian account closure letters.
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
08 Oct 2021, 22:57Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
Finchoice's reply08 Oct 2021, 22:57
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team.
CM
Creyan M's updateReviewer Update
12 Oct 2021, 07:06Any feedback? Because your wonderful legal department staff closed the ticket 807116 from customer services (the only people actually available on phone) however nothing has been communicated or done?
CM
Creyan M's update12 Oct 2021, 07:06
Reviewer Update
Any feedback? Because your wonderful legal department staff closed the ticket 807116 from customer services (the only people actually available on phone) however nothing has been communicated or done?
Finchoice's replyOfficial
12 Oct 2021, 21:02Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply12 Oct 2021, 21:02
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's replyOfficial
15 Oct 2021, 13:19Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply15 Oct 2021, 13:19
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
CM
Creyan M's updateReviewer Update
21 Oct 2021, 08:01Good day account *** is still showing open on ITC despite being settled and having settlement confirmation.
CM
Creyan M's update21 Oct 2021, 08:01
Reviewer Update
Good day account *** is still showing open on ITC despite being settled and having settlement confirmation.