LC
Lorraine C
1 reviews | Active since Jun 2012
13 Jan 2024, 09:55
Finchoice lack of comms
I app**** on 2 Jan. They promise you, to give you feedback same day. Yesterday, 12 Jan, I was asked to verify my banking details, as it was loaded incorrect on system i DebiChecked yesterday. Still waiting. With No feedback.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
15 Jan 2024, 11:44Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply15 Jan 2024, 11:44
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LC
Lorraine C's updateReviewer Update
15 Jan 2024, 14:19How long will this take? I am scared, I accepted a Debi Check, then you do not even pay my Loan amount to me. Your ads say: Get your money by 5pm...why are you not honouring this? Am I going to pay for a Loan I never received?
LC
Lorraine C's update15 Jan 2024, 14:19
Reviewer Update
How long will this take? I am scared, I accepted a Debi Check, then you do not even pay my Loan amount to me. Your ads say: Get your money by 5pm...why are you not honouring this? Am I going to pay for a Loan I never received?
Finchoice's replyOfficial
16 Jan 2024, 09:06Good day,
You're complaint has been escalated to the relevant department of which feedback should be received soon, thereafter we'll make contact with you.
The finchoice team
You're complaint has been escalated to the relevant department of which feedback should be received soon, thereafter we'll make contact with you.
The finchoice team
Finchoice's reply16 Jan 2024, 09:06
Official
Good day,
You're complaint has been escalated to the relevant department of which feedback should be received soon, thereafter we'll make contact with you.
The finchoice team
You're complaint has been escalated to the relevant department of which feedback should be received soon, thereafter we'll make contact with you.
The finchoice team
LC
Lorraine C's updateReviewer Update
16 Jan 2024, 10:02I certainly hope this has been escalated. From 2 Jan, today is 16 Jan 2024 already.
LC
Lorraine C's update16 Jan 2024, 10:02
Reviewer Update
I certainly hope this has been escalated. From 2 Jan, today is 16 Jan 2024 already.
Finchoice's replyOfficial
16 Jan 2024, 10:51Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply16 Jan 2024, 10:51
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
LC
Lorraine C's updateReviewer Update
16 Jan 2024, 10:55This was NOT Resolved, I will take this to the OMBUDSMAN
L COX
L COX
LC
Lorraine C's update16 Jan 2024, 10:55
Reviewer Update
This was NOT Resolved, I will take this to the OMBUDSMAN
L COX
L COX
Finchoice's replyOfficial
16 Jan 2024, 13:41Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply16 Jan 2024, 13:41
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team