FINCHOICE IS USELESS

Finchoice doesn't even deserve to get a 1 star rating, they don't deserve a star at all for their poor service. I called in on 17 December 2024 to request a skip payment, the guy i spoke to said my request is successfully and only the installment for the Mobi Money will be collected. Today the installment that I had app**** for a payment break on was collected. I called in at around 1**** and spoke to a useless consultant called Poko, she told me I can only get one skip payment and all she can do is make a note. I requested to speak to a manager and she declined, I requested for her surname and she declined, I requested for a call reference for which she declined. Can Finchoice provide me with the call where I was informed that the skip payment is successfully then I will approach the relevant Ombud cause clearly yall don't want to assist me.