Finchoice is not prepared to improve from their bad customer service

Finchoice is yet again doing what they do best, failing to resolve customer complaints. I had a restructured account with them which I settled just more than a week ago. After settling the account I requested a paid up letter which came through but had a different account/contract number with what is written on credit bureaus. After noticing the error because it wasn’t my first time coming across with this type of an error with them, I decided to contact them to request that the issue be fixed. However, they told me that they cannot change the account/contract number yet they are the one’s who sent all my details regarding this particular account to credit bureaus. I kept on calling and insisting that the error should be fixed before I send that paid letter to credit bureaus. Eventually one of their consultants said I must send the copies of credit report so that they can see what I am talking about and I did as they instructed. After few hours of sending the copy of my credit report, I received an email saying they can’t see what I am referring to and they insisted that the contract/account number on their paid up letter is correct. After this back and forth conversation I decided to send the paid up letter that they provided to me to Transunion and it was rejected. Transunion requested that I should send the correct paid up letter that has the correct account number. So this means me and Transunion are mad for realising that what they provided to me is incorrect! My advice to anyone looking for a loan, don’t you dare use this credit provider if you need peace in your life. These people don’t even listen attentively to what they customers have to say, they are leading their industry when it comes to bad customer service.