Finchoice is more like a filthy choice of a financial institution!

I made a mistake of taking a Finchoice funeral plan for my cousin. The guy passed on last week Tuesday. After contacting Finchoice to submit the claim on Thursday last week, I was told to submit the BI documents from the mortuary/home affairs, certified copies of everything. I did that on Saturday morning with the hope of feedback by Tuesday latest. I followed up on Monday and I was told the funeral claims staff only process claims on Tuesdays and Thursdays. Yesterday, I get a response that asks for a police report - a new document that was never mentioned in my previous calls to them. Now I must drive from Pretoria to Randfontein police station, which means that the claim will only be processed next week! Mind you, we had to bury the deceased on Tuesday this week - I had to use my savings and even borrow to bury him and I ask myself: what was the point of the claim after all! Oh, their call centre agents cut the calls when you complain. My calls have been cut on numerous occassions. I have complained about it but nobody cares!