NS
Nomwelase S

1 reviews | Active since Apr 2017

29 Apr 2017, 10:11

FINCHOICE IS DISGUSTING

<p>Finchoice claims to record all calls and when I updated my bank details with their own collections department when they called me the is now no record of that. All of a sudden the customer support centre is not responsible for collections department having failed to update my details. There is no record of collections updating and it is my fault. Now new disbur*****t is paid to a old closed account and Finchoice never had of EFT Recall which their bank can effect. Nedbank tells me they can no longer access my account and I must go to a branch. Utterly *******.</p>

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Replies (1)
Finchoice
Finchoice's reply02 May 2017, 07:40
Official

Good day

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused.

Your matter is a priority for us and is currently receiving our full attention. We would really like to get hold of you in order to iron this concern out. Can you please add some additional detail on as part of your query?

Kind regards
FinChoice Team

Best regards,