SM
Sherelle M

1 reviews | Active since Sept 2023

25 Sept 2023, 12:09

Finchoice is a suspicious company. Don’t recommend.

Finchoice is a very sketchy and suspicious company. I app**** for a loan online through clearscore. They told me that my application was done and the last step was to accept the debicheck on my banking app which I did. After that I received an sms saying I need to upload bank statements, payslips and documents with my ID number written on it in order to get the loan. I don’t understand how they can ask me to accept a debicheck if I’m not even approved yet…I’m assuming it wasn’t approved yet since they asking for bank statements, payslips and documents.I went to my bank and asked if they can cancel the debicheck they said they can’t cancel it but they can request them to not deduct which they did. Extremely suspicious behavior. I will not be going forward with the loan as much as I need the money as I’ve seen so many complaints about them doing deductions without the people receiving the loan.

If they deduct from my account I’ll be taking this further with the ombudsman. You can not put a debicheck on someone’s account if they weren’t even approved for the loan yet especially since a debicheck can’t just be cancelled by the client.

I want my name off your systems and I want that debicheck off my account.

Finchoice is full of tricks. Don’t recommend.

0
Replies (6)
SM
Sherelle M's update26 Sept 2023, 07:47
Reviewer Update
Update. Finchoice has still not got back to me instead I received an sms saying that they see the debicheck isn’t accepted on my side so they will be contacting my bank to accept it themselves. How are you guys going to put a debicheck on my account if I haven’t even received a loan. Are you actually crazy? Finchoice has some nerve. If I don’t get feedback today that my details are off the system, I’m taking
SM
Sherelle M's update26 Sept 2023, 07:47
Reviewer Update
I’m taking this further
Finchoice
Finchoice's reply26 Sept 2023, 11:34
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply26 Sept 2023, 15:02
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
SM
Sherelle M's update27 Sept 2023, 12:23
Reviewer Update
Good day
No it is not resolved. You canceled the previous debicheck and put a new one on my account without me accepting anything. I want it off my account immediately. Stop ****ing with people who already have no money. I want it off immediately.
Finchoice
Finchoice's reply03 Oct 2023, 13:32
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team