ET
Evans T

1 reviews | Active since Oct 2017

24 Jun 2021, 15:09

Finchoice is a ****.

On the 8 of June 2021 I have app**** for a Finchoice loan via Clearescore which I accepted all terms and conditions, and also accepted a Debicheck mandate which allows them to debit from my account. A week later I recieved an sms that my loan was not successful, but on my account the debit order is still pending for collection for an amount of R1296.08 for the money I did not receive. I've tried contacting them without success. I've contacted my bank and requested that they stop the payment a day before the debit could go through, but my bank told me that is not possible because I have given them authority and there's nothing the book can do on their side. finchoice cancelled the loan, but does not can cancel the debit order mandate. Now I understand and know why people say that this company is a ****.

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Replies (2)
Finchoice
Finchoice's reply25 Jun 2021, 14:17
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
Finchoice
Finchoice's reply09 Jul 2021, 21:28
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team