Finchoice is a ****

Finchoice is a *******, I took out a loan with them last year 2019. And in November a paid up the loan in full. I later found out that a refund was owed to me. Now for 2 weeks I have been sent from pillar to post looking for a refund and for them to close my accounts. I am being asked for proof of payment that I keep sending everyday. And the keep saying they did not receive.

I have since been told to send the proof of payment to Warren Joubert who is a manager, today I called in for a follow-up after I was told the refund was to be paid into my account in 3 days only to be told the proof of payments has not been indexed into my file. When I asked I am told they are working on it and they don't know when it will be assigned to an agent.

Finchoice is the worst, I will never deal with them again. They also keep saying they will update my credit profile as it indicates I still have an active account with them