Finchoice is a *****

I had a mobimoney account with Finchoice and it was settled by a 3rd party on the 14/10/200.However my profile has not been updated.I sent them countless emails with proof of payment and they never updated it.I was following it up frequently and only to get an sms that my query has been resolved.After making all those calls and emails I then get a call from NRB as my account has been handed over.I was suprised because I was told my query was resolved.

Then I get countless calls and emails from NRB which I sent proof of payment to only to be told that the ref number is not the one they have and I only had that one active account with Finchoice.I am really frustrated because I tried following up only to be given empty promises amd now My account is handed over and its affecting my credit record that I'm desperately trying to fix.My score is 20 points down because of this.