Finchoice is a *****

Been paying finchoice for almost 2 years and still have not received any document called up to enquire proof of policy document it was said that it send to my email ...check my email for days but no documents was send called up had to wait for more than 30min for the call was answerd ...and when i asked for my documents they said it was send to my email address which was wrong ...i then change my email address to the correct email .... they confirm that the document are being sent out its been two week since then and no documents are send