Finchoice is *************

I app**** for a loan with Finchoice on 21 Jan 2025 and it was approved but after the approval I received an alert that this might be a **** and I also saw it was not affordable for me. I Phoned them immediately to cancel the Application. I phoned them immediately to cancel my application this phone call was 10:11 and I spoke to Monica,. She assured me it is canceled and that the cancelation will show in abou 3 to 4 hours. I asked for written confirmation that it is canceled. She said they do not give written confirmation, this I do not understand. I did not do a debicheck and I did not send them any documentation as I did not want this loan. She repeatedlysaid it is canceled. This morning I received an sms stating that I did not approve the debi check but they are contacting my bank to get approval and disburse the money. I phoned them again at 07:30 and Spoke to Babalua and stated again that yesterday they assured me that this application is canceled and that there is no loan or mandate on my account. Again I asked for written confirmation and again she said they do not do this but she will contact her supervisor to ask to confirm this in a written form. At 07:47 I received a sms from my bank that there is a registered mandate and the debit order of a certain amount will be deducted on the 25th of every month. I phoned my bank and told them what happened and that I was reassured by Finchoice that there is no mandate and wont be a debit order so they should please not except this. I phoned Fin Choice again, I spoke to Sibongile at 08:01 again I told het that I canceled that the above mentioned Finchoice phone operators stated the application is canceled and that there wont be a mandate or debit order and asked why is this not the case and asked for written confirmation again. She stated she wil try and get written confirmation and said again that there wont be money transfered to me, that there is no mandate and that there wont be a debit order. I DO NOT WANT THIS LOAN I DID CANCEL AND FINCHOICE DID SAY IT IS CANCELD WHY IS THIS NOT THE CASE ACCORDING TO THE SMS"S I RECIEVED AND MY OWN BANK THAT ALSO CAN SEE THE MANDATE REGISTERED TO MY NAME< A MANDATE FINCHOICE SAYS IS NOT EXCISTING...I really hope after my last phone call that FINCHOICE sends me written confirmation and keep to there word. Up and till now nothing of what they said was trustworthy...