Finchoice Incompetence

Two Loans paid off. ACC *** and ***

I called for them to update their system as it still shows on my profile as active accounts after I settled them in 2018. I was given reference numbers for this to be done 864323 / 859031.

I received a message it was completed and resolved on the 28th January 2022. I called again on the 31/01/2022 for them to send a paid up letter and was promised the letter was emailed . Nothing came through.

Went into my credit profile this evening and those closed accounts are now reflecting as arrears!!!

This is causing me so much distress as my home loan application might be declined because of this!

I just want this resolved as it is adversely affecting my credibility .