RM
Rebel M
1 reviews | Active since Nov 2012
18 Aug 2020, 09:52
Finchoice Ignored clients
Overpaid my account by R984 on the 10th July 2020. Been calling for a refund with Legal services but I am being ignored, consultant hang on me or I am told it will be attended to but till to date I have not received a solution or refund. As I type I have been on the phone for 14 minutes, spoke to consultant, got forwarded to Debt review and they also forwarded me to Legal services with no answer yet again. It's just ringing as usual. Now it's 17 minutes no answer.
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
18 Aug 2020, 12:45Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply18 Aug 2020, 12:45
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
RM
Rebel M's updateReviewer Update
18 Aug 2020, 16:46Still waiting no call, tried a minute ago and my phone got hanged up by the call centre yet again.
RM
Rebel M's update18 Aug 2020, 16:46
Reviewer Update
Still waiting no call, tried a minute ago and my phone got hanged up by the call centre yet again.
Finchoice's replyOfficial
18 Aug 2020, 18:21Good Day
Thank you for your feedback, could you kindly contact the relevant department directly, you may email them at ***
The finchoice Team
Thank you for your feedback, could you kindly contact the relevant department directly, you may email them at ***
The finchoice Team
Best regards,
Finchoice's reply18 Aug 2020, 18:21
Official
Good Day
Thank you for your feedback, could you kindly contact the relevant department directly, you may email them at ***
The finchoice Team
Thank you for your feedback, could you kindly contact the relevant department directly, you may email them at ***
The finchoice Team
Best regards,
RM
Rebel M's updateReviewer Update
19 Aug 2020, 12:52They are not answering their calls. i have been waiting for 10 minutes after being transferred from Debt review.
RM
Rebel M's update19 Aug 2020, 12:52
Reviewer Update
They are not answering their calls. i have been waiting for 10 minutes after being transferred from Debt review.
Finchoice's replyOfficial
19 Aug 2020, 20:38Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,
Finchoice's reply19 Aug 2020, 20:38
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,
Finchoice's replyOfficial
20 Aug 2020, 11:42Good Day
Please be advised that your Query is currently with our Legal Department and you may contact them directly or email them at ***. The refund request will be processed and provide feedback directly to you.
we will proceed to close the matter.
The finchoice team
Please be advised that your Query is currently with our Legal Department and you may contact them directly or email them at ***. The refund request will be processed and provide feedback directly to you.
we will proceed to close the matter.
The finchoice team
Best regards,
Finchoice's reply20 Aug 2020, 11:42
Official
Good Day
Please be advised that your Query is currently with our Legal Department and you may contact them directly or email them at ***. The refund request will be processed and provide feedback directly to you.
we will proceed to close the matter.
The finchoice team
Please be advised that your Query is currently with our Legal Department and you may contact them directly or email them at ***. The refund request will be processed and provide feedback directly to you.
we will proceed to close the matter.
The finchoice team
Best regards,