Finchoice Horrible Customer Service Agents

I would like some advice with dealing with finchoice rude and abrupt customer service agents. I had taken a loan with them and lost my job a few weeks later. I was unable to make my first payment and instead of their agents calling to make some arrangement, i have been called numerous times informing me about my missed payment. Please advise who or how i could discuss with them a possible payment break or payment arrangement. Would highly appreciate it, as on top of me being unemployed, this matter has stressed me out extremely badly. Please advise