Finchoice has no empathy

Hi I just want to report the services of Finchoice, I made a loan with them and they debited my account double. I'm struggling to get a refund or speak to a supervisor. Their consultants work from home and when I got frustrated they seem to get frustrated back with me. They are very unprofessional and have no phone ethic. I'm struggling since last week to get my refund. I spoke to Thandi now and most if not all of their calls are recorded. I would advise people to stay as far away from Finchoicd as possible. My installment that they detected was for R1900 and on the double debit it was R4000 bare in mind I'm just rounding the amounts off. I need to speak to a supervisor who can sort this out immediately.Ref ***)