Finchoice harassment and incompetency with regards to account management

I was in arrears with one month on my MobiMoney and Loan accounts. On 27 February 2026 my debit orders for both accounts went off successfully and I was contacted by an agent about the arrear amount where she informed me I could do an EFT payment which I did on the same day after which I emailed proof of payment to them and logged a support query on the same day. The full amount paid was then allocated to my MobiMoney account instead of allocating the correct amounts to both accounts. I then also had them try and debit my account again in 3 March 2026 although I had paid and am not in arrears and the agent confirmed that if I made the EFT payment no debit orders would be going off again.

I've spoken to agents on 4 and 5 March 2026 asking for the correction to be made and the R1572.63 incorrectly allocated to MobiMoney be transferred to my loan account so both can be updated showing I am not in arrears,but this has not been actioned and I am still being harassed with calls from Finchoice.

Due to the inaccurate allocation on your side I am also not able to withdraw from my MobiMoney account even though my accounts are up to date.

Since logging the support ticket 6 days ago I have not had any response from their Freshdesk agent Siphosethu Bovana. Included below is my message sent on the support ticket this morning below:

I have had no feedback after logging this ticket 6 days ago. I want this to be escalated as support agent Siphosethu Bovana has done nothing to assist.

I have spoken to two agents on Tuesday and Wednesday and requested that R1572.63 be transferred from my MobiMoney account to my 6 month loan account as the full amount of R4990.26 was allocated to MobiMoney instead of allocating R3417.63 to MobiMoney and R1572.63 to the loan account.

I also had debit orders go off my account again on 3 March after I had made an immediate EFT payment on 27 February, emailed proof of payment, submitted a support ticket and had an agent confirm it would not go off.