Finchoice Funeral Policy Premiums

On 21 May 2022 I emailed Finchoice as I was could not trace the debit order for my funeral policy on my bank account for 2 months. Finchoice duly gave me their banking details and I deposited the two months premiums directly into their bank account, to prevent the policy from lapsing. I then discovered that, unbeknown to me, Finchoice had unilaterally decided to simply add the funeral policy premium onto my loan account debit order since March this year. In other words, I have now paid two months premiums on the policy TWICE. No matter how many emails I send requesting a refund of the duplicate payments, they are SIMPLY IGNORING ME! POOR SHOW, FINCHOICE! THEY ARE VERY QUICK TO JUMP ON CUSTOMERS IF THEY FAIL TO MAKE PAYMENTS, BUT IT SEEMS THEY DO NOT APPLY THE SAME RULES TO THEMSELVES. THEY HAVE UNJUSTLY ENRICHED THEMSELVES AT MY EXPENSE!

Please advise urgently why my debit order for my funeral policy is suddenly, since April 2022, no longer being deducted from my nominated bank account. I have, in the interim, paid both the April and May premiums to your nominated bank account MANUALLY.

PLEASE REINSTATE THIS DEBIT ORDER IMMEDIATELY, so that the June debit order payment can proceed as normal from 20th June 2022 onwards!