Finchoice funeral policy bad service

I app**** for a funeral policy with Finchoice in April this year and the lady that was helping me was not listening to what I was telling her she kept on typing in incorrect dates on the date of birth of my kids. For months I have been trying to sort the dates with no luck the people that I call always confirm it's been amended but do not amend the details or send me an updated policy document they sound tired and unprofessional. With the errors that they have done they still debuting me without fixing anything.