NL
Noni L
1 reviews | Active since Oct 2017
30 Sept 2020, 13:19
Finchoice FRAUSTERS
I had a mobi money with finchoice and I requested a settlement quote and they never send the settlement quote via email and never the less I paid the full amount of - 2 456.61 on the 18th August 2020 and when I check my statement they only credited R2000.6 and what happened to the R450.61? After numerous contact, they told me that the issue is resolved while it wasn't. On the 25th August 2020 they debited R522.68 and again 25 September they debited R101.68.Also, I requested a paid-up later to my account, and to date, I haven't received it. I need my refund as soon as possible before I escalate this to the banking ombudsman.
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Replies (5)NL
Noni L's updateReviewer Update
30 Sept 2020, 13:25Even their Call Centre is like in the Tavern or Shebeen. While you are talking with the agent others at the office, they will be louder than the actual agent taking private conversation about clients confidential information. No wonder things are always messed up as they are so unprofessional and Pathetic
NL
Noni L's update30 Sept 2020, 13:25
Reviewer Update
Even their Call Centre is like in the Tavern or Shebeen. While you are talking with the agent others at the office, they will be louder than the actual agent taking private conversation about clients confidential information. No wonder things are always messed up as they are so unprofessional and Pathetic
Finchoice's replyOfficial
30 Sept 2020, 13:47Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's reply30 Sept 2020, 13:47
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Best regards,
Finchoice's replyOfficial
02 Oct 2020, 12:58Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply02 Oct 2020, 12:58
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
NL
Noni L's updateReviewer Update
05 Oct 2020, 22:04My query is not resolved. I haven't receive both settlement letters
NL
Noni L's update05 Oct 2020, 22:04
Reviewer Update
My query is not resolved. I haven't receive both settlement letters
Finchoice's replyOfficial
06 Oct 2020, 13:38Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply06 Oct 2020, 13:38
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,