1 reviews | Active since Sept 2020
Finchoice fraululent opening of accounts
Finchoice it seems have been quite happily opening accounts **********ly on many people accounts by what I read here. When i notice monies being deducted off my account by Finchoice, I reversed the transaction through FNB. Finchoice merely changed the debit amount. at this point i figured there was identity theft taking place. The perpetrators had obtained my ID (which thanks to Experian everybody in RSA is now compromised) and somehow obtained my banking details. I have since changed my bank account details to prevent Finchoice from continuing to charge me monies after having received email notification of teh account being closed. I am now getting calls from their debt collectors. I must say I was not very polite to the debt collector lady, but she handled herself well, and i commend her on how she responded to my challenge to the claim of debt. I instructed the debt collectors to get hold of Finchoice and resolve the dispute. I am not going to resend or obtain new documentation for an absolutely (deliberately?) *********** admin staff at Finchoice. After affidavits were sent to Finchoice stating the facts from my side they agreed it was *****. Why then is the account detail still active in the rest of the company? Seems Management could care less about the reviews here either. Dear Finchoice please finalise and close your outstanding tickets. Finchoice response below :
You contacted us about ********** use of Personal details ****** Acc ***X and we hope that you are happy with the feedback and help that you received.
Your ********** use of Personal details ******X Acc ***X has been closed, but if you are unhappy with the feedback you received, please reply to this email or call us on ***. Warm regards, FinChoice Support Team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
My records do not show that. Your debtors department handed me over for collection which is why I have reported this here. Neither your customer relations department (I call it complaints department), your accounts/debtors department or your debt collection agency have contacted me to indicate or inform me that I am no longer on your system as a bad debt or even a customer. So until I receive a formal letter from yourselves indicating this I am still at risk of poor corporate practices and possibly even having a record I have to expunge with a credit beureau. Please could you follow up and issue me with the letter requested here.
Regards
My records do not show that. Your debtors department handed me over for collection which is why I have reported this here. Neither your customer relations department (I call it complaints department), your accounts/debtors department or your debt collection agency have contacted me to indicate or inform me that I am no longer on your system as a bad debt or even a customer. So until I receive a formal letter from yourselves indicating this I am still at risk of poor corporate practices and possibly even having a record I have to expunge with a credit beureau. Please could you follow up and issue me with the letter requested here.
Regards