Finchoice feels like a curse in my life

I am frustrated with Finchoice and the ongoing issues with incorrect reporting on my account.

I have consistently made payments on time, yet I continue to receive calls stating that my account is unpaid. My Mobimoney account was closed due to similar issues, and now the same problem is happening again.

I was offered a payment skip for December, which I accepted, but this is now incorrectly being reflected as arrears on my account. On top of that, I am being told that my February 2026 and current payments are unpaid (March will be deducted today), which is completely untrue.

This is now negatively affecting my credit profile, and I am being unfairly recorded as a bad payer despite having proof of payment.

I have all the necessary documentation to prove that my account is up to date, and I expect this matter to be urgently investigated and corrected.

If this issue is not resolved promptly, I will have no choice but to escalate the matter to the National Credit Regulator and the Credit Ombud.

This level of service and inaccurate reporting is unacceptable.

I request immediate correction of my account and confirmation that the incorrect information has been removed from all credit bureaus.