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Stella R

1 reviews | Active since Oct 2011

26 Feb 2021, 11:08

Finchoice

Someone took out a ********** loan in my name. I contacted Finchoice giving them all the information plus the Case number I had opened with the police. They said they would check the info and get back to me. 5 weeks ago. Debits went off my account this morning for loans which I have not taken although Finchouce are aware ofthis. I am disgusted with the ********* and unprofessional standard (or lack of) that Finchoice have shown. I have had to spend over an hour on the phone trying to sort out their mess and noone has had the decency to contact me. I now have to cancel their debits and block Finchoice in order to get my debits reversed. How long does it take for a company to confirm ********** loans and reverse them.

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Replies (2)
Finchoice
Finchoice's reply26 Feb 2021, 17:16
Official
 Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
SR
Stella R's update27 Feb 2021, 12:40
Reviewer Update
Received an email asking me to phone and request callback which I did. Zandeli called back. I repeated my story for the 3rd time, she said she can do nothing ?????. She spoke to her Manager and then said she would transfer me to Collections. The girl at Collections asked what the problem was so I repeated my story for the 4th time. Was told this is not her department, I asked why had Zandeli transferred me to her, she doesnt know ???? She will transfer me to Customer Service. At Customer Service I repeated my story for the 5th time. The lady disconnected me. How disgusting is this service, a total of 8 phone calls, endless hours explaining the problem, 2 emails and still no response. Finchoice is so unprofessional, inadequate with untrained staff. I would never advise anyone to go near their company.