RD
Rosalynn D
1 reviews | Active since May 2021
22 Nov 2021, 12:30
Finchoice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This has become extremely frustrating for me as a customer to call in every God's day for the past two weeks just to get feedback regarding why on earth was 1 digit in my cellphone number changed.
Until this day, there is not one person in this entire establishment who is able to assist me!!!!
Customer service, when faced with an issue like such, is disgusting! YET calls to take out products are very efficient.
I AM EXTREMELY SICK AND TIRED OF THIS "SUPPOSE TO BE" ***** CASE!
I have no access to my account, I am unable to use my services for so long now!
Helpful (0)
Replies (14)0
Replies (14)
Finchoice's replyOfficial
22 Nov 2021, 18:26Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply22 Nov 2021, 18:26
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
RD
Rosalynn D's updateReviewer Update
23 Nov 2021, 15:21Still no call! I called in they say they did try to call me however I did not receive any call or notification of a call- if so why was I not left a message stating that I was unreachable and that I should contact you back on XYZ?????????
RD
Rosalynn D's update23 Nov 2021, 15:21
Reviewer Update
Still no call! I called in they say they did try to call me however I did not receive any call or notification of a call- if so why was I not left a message stating that I was unreachable and that I should contact you back on XYZ?????????
Finchoice's replyOfficial
23 Nov 2021, 16:27Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply23 Nov 2021, 16:27
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
RD
Rosalynn D's updateReviewer Update
24 Nov 2021, 12:12I received an SMS stating that my number has been changed, I checked the number and it was indeed changed back to my original number - well done! BUUUUUUUUUT! when I use my original number I first logged signed up with it now tells me that the number or password entered is incorrect.
I then select forgot password, as it's been a while since I've logged in - I am then met with a message saying
Is this a new number?
We have a different number linked to your account ending with *** 0829. Please go back and enter your cell number correctly.
This means the incorrect number is still linked with my account! so what on earth has been done? I received a call saying it is all sorted out and that I will receive a link to reset my password etc - STILL NOTHING! I STILL DO NOT HAVE ACCESS TO MY ACCOUNT!
I then select forgot password, as it's been a while since I've logged in - I am then met with a message saying
Is this a new number?
We have a different number linked to your account ending with *** 0829. Please go back and enter your cell number correctly.
This means the incorrect number is still linked with my account! so what on earth has been done? I received a call saying it is all sorted out and that I will receive a link to reset my password etc - STILL NOTHING! I STILL DO NOT HAVE ACCESS TO MY ACCOUNT!
RD
Rosalynn D's update24 Nov 2021, 12:12
Reviewer Update
I received an SMS stating that my number has been changed, I checked the number and it was indeed changed back to my original number - well done! BUUUUUUUUUT! when I use my original number I first logged signed up with it now tells me that the number or password entered is incorrect.
I then select forgot password, as it's been a while since I've logged in - I am then met with a message saying
Is this a new number?
We have a different number linked to your account ending with *** 0829. Please go back and enter your cell number correctly.
This means the incorrect number is still linked with my account! so what on earth has been done? I received a call saying it is all sorted out and that I will receive a link to reset my password etc - STILL NOTHING! I STILL DO NOT HAVE ACCESS TO MY ACCOUNT!
I then select forgot password, as it's been a while since I've logged in - I am then met with a message saying
Is this a new number?
We have a different number linked to your account ending with *** 0829. Please go back and enter your cell number correctly.
This means the incorrect number is still linked with my account! so what on earth has been done? I received a call saying it is all sorted out and that I will receive a link to reset my password etc - STILL NOTHING! I STILL DO NOT HAVE ACCESS TO MY ACCOUNT!
Finchoice's replyOfficial
24 Nov 2021, 19:31Good day
One of our Customer Service Managers will be in contact with you.
The finchoice team
One of our Customer Service Managers will be in contact with you.
The finchoice team
Finchoice's reply24 Nov 2021, 19:31
Official
Good day
One of our Customer Service Managers will be in contact with you.
The finchoice team
One of our Customer Service Managers will be in contact with you.
The finchoice team
RD
Rosalynn D's updateReviewer Update
30 Nov 2021, 08:52MY ACCOUNT IS STILL NOT SORTED OUT!!! THIS IS NOW F@#CKING RIDICULOUS! F@##K, IS THERE ANYONE THERE WHO IS ABLE TO ASSIST ME TODAY!!!!!! THIS IS GOING ON NOW FOR FAR TO LONG!!!!!!!!!!
RD
Rosalynn D's update30 Nov 2021, 08:52
Reviewer Update
MY ACCOUNT IS STILL NOT SORTED OUT!!! THIS IS NOW F@#CKING RIDICULOUS! F@##K, IS THERE ANYONE THERE WHO IS ABLE TO ASSIST ME TODAY!!!!!! THIS IS GOING ON NOW FOR FAR TO LONG!!!!!!!!!!
RD
Rosalynn D's updateReviewer Update
02 Dec 2021, 11:05????????????????????????????????????????????????????????????????????????????????????????????????
RD
Rosalynn D's update02 Dec 2021, 11:05
Reviewer Update
????????????????????????????????????????????????????????????????????????????????????????????????
Finchoice's replyOfficial
03 Dec 2021, 13:09Good day,
Thank you for your Feedback, this has been escalated to the IT department.
The finchoice team
Thank you for your Feedback, this has been escalated to the IT department.
The finchoice team
Finchoice's reply03 Dec 2021, 13:09
Official
Good day,
Thank you for your Feedback, this has been escalated to the IT department.
The finchoice team
Thank you for your Feedback, this has been escalated to the IT department.
The finchoice team
RD
Rosalynn D's updateReviewer Update
08 Dec 2021, 09:41Hi, I still have no access to my account - I am always told that everything seems fine but nobody is able to give me answers or help me to log back into my account - it has literally been 1 month now! very annoyed at this point.
RD
Rosalynn D's update08 Dec 2021, 09:41
Reviewer Update
Hi, I still have no access to my account - I am always told that everything seems fine but nobody is able to give me answers or help me to log back into my account - it has literally been 1 month now! very annoyed at this point.
Finchoice's replyOfficial
08 Dec 2021, 14:24Good day
One of our Customer Service Consultants will be in contact with you shortly.
The finchoice team
One of our Customer Service Consultants will be in contact with you shortly.
The finchoice team
Finchoice's reply08 Dec 2021, 14:24
Official
Good day
One of our Customer Service Consultants will be in contact with you shortly.
The finchoice team
One of our Customer Service Consultants will be in contact with you shortly.
The finchoice team
RD
Rosalynn D's updateReviewer Update
09 Dec 2021, 12:52Awaiting a call still - just an update - I am now unable to log in to my account via kwik serve and the mobi-money website !! how great!???
RD
Rosalynn D's update09 Dec 2021, 12:52
Reviewer Update
Awaiting a call still - just an update - I am now unable to log in to my account via kwik serve and the mobi-money website !! how great!???
RD
Rosalynn D's updateReviewer Update
20 Dec 2021, 09:45Hi,
how far is the "investigation" I still have no access and i have had quiet ENOUGH now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
how far is the "investigation" I still have no access and i have had quiet ENOUGH now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
RD
Rosalynn D's update20 Dec 2021, 09:45
Reviewer Update
Hi,
how far is the "investigation" I still have no access and i have had quiet ENOUGH now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
how far is the "investigation" I still have no access and i have had quiet ENOUGH now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
RD
Rosalynn D's updateReviewer Update
31 Dec 2021, 07:32You MOBI "specialists" turn around time SUCKS!!!!! It's been how many days since my last encounter, my queries has need handed over to the MOBI specialists on the 9th December!!! Today is the 31st of December, I am still not able to log in to the MOBI website and neither am I able to dial *120*1048# even that is blocked.
I have been debited on time though, don't make no mistake there!
How do I go online and withdraw???? How do I buy airtime,data or electricity when in need, I mean this is the reason I became a client .
But right now! I'm sick to my stomach that I have to still take this BULL**** from the 6th November to now!!! Almost two months and still no help 😭😭😭😭😭
I have been debited on time though, don't make no mistake there!
How do I go online and withdraw???? How do I buy airtime,data or electricity when in need, I mean this is the reason I became a client .
But right now! I'm sick to my stomach that I have to still take this BULL**** from the 6th November to now!!! Almost two months and still no help 😭😭😭😭😭
RD
Rosalynn D's update31 Dec 2021, 07:32
Reviewer Update
You MOBI "specialists" turn around time SUCKS!!!!! It's been how many days since my last encounter, my queries has need handed over to the MOBI specialists on the 9th December!!! Today is the 31st of December, I am still not able to log in to the MOBI website and neither am I able to dial *120*1048# even that is blocked.
I have been debited on time though, don't make no mistake there!
How do I go online and withdraw???? How do I buy airtime,data or electricity when in need, I mean this is the reason I became a client .
But right now! I'm sick to my stomach that I have to still take this BULL**** from the 6th November to now!!! Almost two months and still no help 😭😭😭😭😭
I have been debited on time though, don't make no mistake there!
How do I go online and withdraw???? How do I buy airtime,data or electricity when in need, I mean this is the reason I became a client .
But right now! I'm sick to my stomach that I have to still take this BULL**** from the 6th November to now!!! Almost two months and still no help 😭😭😭😭😭
Finchoice's replyOfficial
31 Dec 2021, 09:15Good day,
We thank you for your feedback. We apologise for any inconvenience caused but the issue is with the specialist. Please feel free to contact the call centre if you require any further assistance.
The finchoice team
We thank you for your feedback. We apologise for any inconvenience caused but the issue is with the specialist. Please feel free to contact the call centre if you require any further assistance.
The finchoice team
Finchoice's reply31 Dec 2021, 09:15
Official
Good day,
We thank you for your feedback. We apologise for any inconvenience caused but the issue is with the specialist. Please feel free to contact the call centre if you require any further assistance.
The finchoice team
We thank you for your feedback. We apologise for any inconvenience caused but the issue is with the specialist. Please feel free to contact the call centre if you require any further assistance.
The finchoice team