FinChoice Fails to Resolve Unauthorized Enquiry – Ignored Affidavit & Poor Investigation

I am extremely disappointed with how FinChoice has handled my complaint regarding an unauthorized credit enquiry on my profile. Despite providing an affidavit as requested, my case was closed without any real investigation or escalation to the legal department.

This is not the first time this has happened—I faced the same issue last year, which proves that FinChoice has failed to fix the flaw in their system. Simply logging into the website should NOT trigger a credit bureau enquiry, yet it has happened twice in one year with no accountability or resolution from FinChoice.

Instead of conducting a proper review, they dismissed my concerns and refused to provide actual proof that an application was submitted. Their response was lazy, generic, and unhelpful, showing that they do not take customer disputes seriously.

If you value your credit profile and expect fair treatment, stay far away from FinChoice—they will tarnish your record and take no responsibility for it.