Finchoice

I have settled my finchoice loan last month already and now I am trying to apply for R3000 and the explanation I get from customer service does not make sense.

What I really don't understand if the fact that no one knows what could be the problem. My Account have never been into arrears yet they can't help me.

Last month I requested settlement letter and paid up the account but I was shocked to see that you debit my account. Its not like I paid up the account just before pay date no I settled this account very early yet you went into my account and debit. Now I am trying to borrow and system says there's no money available yet you have my money