Finchoice Disaster

If you think about taking a loan with finchoice think again, they are a Mickey mouse company with unprofessional staff that don't even respect the elderly. My mom loaned R10000.00 a month ago because we had funeral arrangements, the loan was only declined because the account my mom had was still new and not older than a month, that I understand because they need to establish a trace of income. A month later, on Friday last week the 28th Sep 2018 theh debit her account with R579.00 and she goes broke because other responsibilities had to debit the account. On Monday I help her phone to find out what's going on because she's not fluent in English and when asking to speak another language, they get rude with her that why would she want to speak Tswana/ Sotho or Zulu... I then interfered to say she's got a right to language preference because this involves money and she needs to understand. They still refused to speak any vernacular language, we proceeded. They said in 24hours the account will be refunded, that was on Monday 1st October 2018 @ 09:47am. It's Thursday today, I spoke to Nosipho who started off very rude and I had to lash out on her and she dropped the phone, Good. I had to prepare for the next call, I spoke to Yolani/ Jolani and she was something else... she said the account is still being processed and awaiting authorisation whereas on Monday I spoke to Byron who was almost helpful until he wasted my airtime, this is ridiculous... when we have their money and it's not paid a single day it accumulates interest, for us it's a loss... we buy airtime to call them, we send documents via email, we even go on arrears on other accounts while they hold on to our money and generate interest for investing it globally. This Finchoice is not a company to go with when in need for help, they will fail you then depress you. This company is ran by almost ****** and unprofessional people, the customer service is one heck of a creche, they'll push you from one consultant to another. Why do they hire such people? Is there no induction to prepare them? I will not let any of them speak to my mom again, just because she can't speak English she's being undermined whereas she brings money to their business... she isn't asking to be fed. We will never consider them, NEVER. Contact me on ********** 917