Finchoice disappointment

We recently started a debt review program. All our debit orders were canceled including 2 from Finchoice. At the 25th of March 2026 Finchoice were the only creditor that did not stop their debits. We requested a refund from our debt advisor who requested the refund on our behalf. We are now almost a month later, have not received our refund or any correspondence about the situation at all. I am now looking to see if we have another value to pawn or sell to get us to the 25th. Very stressed and very disappointed after all the business we've done with Finchoice.