ML
Melandi L

1 reviews | Active since Sept 2015

24 Apr 2017, 08:52

Finchoice Debt Review Department - NO RESPONSE

<p>I work for a debt counselling company. </p> <p>We've been trying to get holfd of Finchoice debt review department since February 2017.</p> <p>If we phone, they tell us to send a mail. And then we never get e response.</p> <p> </p> <p>When we phone, we hold for 45minutes + , no answer. The pre-recording on phone says they will respond in 1 working day. But we NEVER get any response.</p> <p> </p> <p>I've tried to talk to a team leader or a manager, who is never available.</p> <p> </p> <p>This is a VERY urgent matter.</p> <p> </p>

0
Replies (4)
Finchoice
Finchoice's reply24 Apr 2017, 14:36
Official

Good day,

Thank you for writing to advise us of your concerns.

How do we contact you as there is no information attached to this complaint?

Kind regards
FinChoice Team

ML
Melandi L's update24 Apr 2017, 15:34
Reviewer Update
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Finchoice
Finchoice's reply24 Apr 2017, 15:43
Official

Good day,

Hello Peter has hidden your contact information.

Can you please email: ***.

Please insert the following into the subject line: Debt Review query from Hello Peter.

I'll send a mail now to ensure the team forwards your mail to the relevant department.

Kind Regards

FinChoice Team

ML
Melandi L's update02 May 2017, 11:13
Reviewer Update

I've send the query/complain, as asked, to the email address given.

Still no response!