Item: Finchoice
Rating: 4
Author: Shireen D

Finchoice's replyOfficial

25 Mar 2025, 12:13

Good day Shireen,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team

Finchoice's reply25 Mar 2025, 12:13

Official

Good day Shireen,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team

SD

Shireen D's updateReviewer Update

25 Mar 2025, 12:17

Please could finchoice let me the turn around time for response as I really need to know urgently. Or could someone from their debt review office contact me soonest please

SD

Shireen D's update25 Mar 2025, 12:17

Reviewer Update

Please could finchoice let me the turn around time for response as I really need to know urgently. Or could someone from their debt review office contact me soonest please

Finchoice's replyOfficial

25 Mar 2025, 14:58

Good day Shireen,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team

Finchoice's reply25 Mar 2025, 14:58

Official

Good day Shireen,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team

SD

Shireen D's updateReviewer Update

25 Mar 2025, 15:32

Could you please advise as to what was resolved as the email I received indicated the below. Need to know if resolve means the monies will be refunded sooner than the 3 days indicated below and does it relate to the email below? Just requesting clarity please.image.png 30.13 KB

SD

Shireen D's update25 Mar 2025, 15:32

Reviewer Update

Could you please advise as to what was resolved as the email I received indicated the below. Need to know if resolve means the monies will be refunded sooner than the 3 days indicated below and does it relate to the email below? Just requesting clarity please.image.png 30.13 KB

Finchoice's replyOfficial

27 Mar 2025, 07:31

Good day Shireen,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team

Finchoice's reply27 Mar 2025, 07:31

Official

Good day Shireen,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team

SD

Shireen D's updateReviewer Update

27 Mar 2025, 14:52

Please explain to me how it takes 72 HOURS for a payment to reflect in Finchoice bank. Yet it takes 24 hours for payment to be processed to Finchoice client. I really have had no problems with Finchoice but I need this refund done as soon as possible. I am asking really nicely, as I too work in accounts and no ones payments take this long to reflect in a bank they paying into. Please Finchoice you have been very helpful and I really appreciate it help you have given me. But please

SD

Shireen D's update27 Mar 2025, 14:52

Reviewer Update

Please explain to me how it takes 72 HOURS for a payment to reflect in Finchoice bank. Yet it takes 24 hours for payment to be processed to Finchoice client. I really have had no problems with Finchoice but I need this refund done as soon as possible. I am asking really nicely, as I too work in accounts and no ones payments take this long to reflect in a bank they paying into. Please Finchoice you have been very helpful and I really appreciate it help you have given me. But please

SD

Shireen D's updateReviewer Update

28 Mar 2025, 10:24

Good day, Thank you for the assistance received from Finchoice agents regarding the refund of my monies... but I need Finance to contact me, as I need to understand that if my refund has been submitted to Finance today, why I have to wait for the repayment till Monday or Tuesday. Why can it not be processed today, as the refund has been processed and sent to Finance. Could some one in Finance please confirm. In General Finchoice agents have really been helpful and I appreciated it.

SD

Shireen D's update28 Mar 2025, 10:24

Reviewer Update

Good day, Thank you for the assistance received from Finchoice agents regarding the refund of my monies... but I need Finance to contact me, as I need to understand that if my refund has been submitted to Finance today, why I have to wait for the repayment till Monday or Tuesday. Why can it not be processed today, as the refund has been processed and sent to Finance. Could some one in Finance please confirm. In General Finchoice agents have really been helpful and I appreciated it.

SD

Shireen D's updateReviewer Update

31 Mar 2025, 13:01

Good day Finchoice. Please can I get a definite confirmation from your finance team regarding the release of my monies. Yes it has been communicated that it should be available Wednesday or Thursday but I need 100% confirmation on the actual release.

SD

Shireen D's update31 Mar 2025, 13:01

Reviewer Update

Good day Finchoice. Please can I get a definite confirmation from your finance team regarding the release of my monies. Yes it has been communicated that it should be available Wednesday or Thursday but I need 100% confirmation on the actual release.

SD

Shireen D's updateReviewer Update

02 Apr 2025, 08:44

Good day, my last feedback from Finchoice was Friday. I need confirmation that the monies have been released to my account but I cannot get any form of confirmation, just should be... yes the process was explained but how difficult would it be to confirm that the process has been completed.. they have really up to this point and truly appreciate the help received but I need absolute confirmation that the monies has been processed into my account

SD

Shireen D's update02 Apr 2025, 08:44

Reviewer Update

Good day, my last feedback from Finchoice was Friday. I need confirmation that the monies have been released to my account but I cannot get any form of confirmation, just should be... yes the process was explained but how difficult would it be to confirm that the process has been completed.. they have really up to this point and truly appreciate the help received but I need absolute confirmation that the monies has been processed into my account

Finchoice's replyOfficial

03 Apr 2025, 11:54

Good day Shireen,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team

Finchoice's reply03 Apr 2025, 11:54

Official

Good day Shireen,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team

Finchoice's replyOfficial

03 Apr 2025, 11:59

Good day Shireen,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team

Finchoice's reply03 Apr 2025, 11:59

Official

Good day Shireen,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team

Finchoice's replyOfficial

13 Apr 2026, 12:41

Good day Shireen,

Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .

The FinChoice Team

Finchoice's reply13 Apr 2026, 12:41

Official

Good day Shireen,

Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .

The FinChoice Team

Finchoice Debt review department