Finchoice debiting my account without my consent

I have recently noticed that my account is being debited with an amount of R198 I have now found that it’s been going on like this since September 2021 . I called Finchoice to get clarity on this, they informed me it a funeral policy that i never asked for never agreed to and never signed for. I called them 1st July 2022 requesting a document signed by me or the voice recording where I have agreed to this policy. Today is the 11th and no feedback has been received from Finchoice. How this issue is being addressed is really very disturbing, when i call the call center my call is just placed on hold I’m not getting any answers or a way forward

This is unacceptable