SM
Sbongile M
1 reviews | Active since Jun 2012
30 Jun 2021, 08:39
FINCHOICE debiting me for a cancelled policy
I cancelled funeral policy in April - Finchoice debited my account and after i came on Hellopeter they refunded me again and told me the policy is cancelled - then on 25 June finchoice debited me AGAIN on a policy that was supposed to be cancelled.
I would like Finchoice to refund me the debit you took on 25 June, then I want a written apology on a Finchoice letterhead, and a letter confirming this policy is cancelled and the debicheck approval is cancelled ! you NO LONGER HAVE PERMISSION TO DEBIT MY ACCOUNT!
if I don't get this in 24 hours, I will proceed to log a complaint with the ombudsman.
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Replies (2)
Finchoice's replyOfficial
30 Jun 2021, 17:49Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply30 Jun 2021, 17:49
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
09 Jul 2021, 21:30Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply09 Jul 2021, 21:30
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team