LH
Loretta H
1 reviews | Active since Jul 2019
28 Nov 2019, 15:05
Finchoice debited my account where loan was already paid off
I took out a small loan with Finchoice 3 months ago and was lucky enough to request a settlement letter from them in November as I had enough funds to pay the loan up. I paid the loan off according to the settlement letter they provided me and at month end now, they debited my account for another R111. I have been trying to get someone to reply to me in this regard and I am being ignored. As this is *****, I am now going to go to the press and take legal action against them. It's the principle behind this, how many other people do they do this to?????
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
28 Nov 2019, 15:17Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply28 Nov 2019, 15:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
LH
Loretta H's updateReviewer Update
29 Nov 2019, 12:46This issue was rectified by Finchoice this morning. I have never had such a quick resolution to a problem such as this. I am highly impressed and would recommend using Finchoice to others, as up until I had a problem, that was quickly resolved, I had nothing but an excellent experience with them. Thank you Finchoice!
LH
Loretta H's update29 Nov 2019, 12:46
Reviewer Update
This issue was rectified by Finchoice this morning. I have never had such a quick resolution to a problem such as this. I am highly impressed and would recommend using Finchoice to others, as up until I had a problem, that was quickly resolved, I had nothing but an excellent experience with them. Thank you Finchoice!
Finchoice's replyOfficial
29 Nov 2019, 13:09Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us on **********if you require any further assistance.
The finchoice team
Finchoice's reply29 Nov 2019, 13:09
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us on **********if you require any further assistance.
The finchoice team