Finchoice Debited my account twice

I have been a customer with Finchoice for over a year and have not had any issues with them. My accounts have been up to date and i have never missed a payment before.

My Mobi money debit order went off on the 18th of December 2023 as discussed (Early debit). I then made another Mobi Money withdrawal on 19 December 2023. My account was debited again on 22 December 2023 while it was supposed to be debited on 25 January 2024. This made my account overdrawn and i had to reverse the debit order.

Now my problem is that it is reflecting as an unpaid debit order on the online app. Which is a problem because it was clearly an error on your side.

I tried calling for the past 2 days and also sent emails and have not been assisted. When i call, i hold on the line for 20 minutes only for the consultant to transfer me to collections and then hang up.

This is so disappointing considering that we are in the festives for such issues.