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cherissa C
1 reviews | Active since Sept 2018
30 Jul 2021, 20:01
Finchoice
I have spent 3 days attempting to get a CORRECT paid up letter from finchoice as they changed their payment mechanism. I requested a letter from them stating that my contract number (which has been paid up) and the debicheck reference that reflects on my bank statement are for the same account. To my bank it seems like two loans (as there are two different reference numbers) therefore they declining my request until i have sorted the paid up letter out. Thus far I have received NO joy! And this is so frustrating.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
02 Aug 2021, 19:19Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply02 Aug 2021, 19:19
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
cC
cherissa C's updateReviewer Update
02 Aug 2021, 19:51Thank you i would really appreciated some sort of feedback. I need a letter from finchoice stating that my mobi money contract which ends in 97351 and the debicheck reference that reflects on my bank statement 343760 are for one account.
cC
cherissa C's update02 Aug 2021, 19:51
Reviewer Update
Thank you i would really appreciated some sort of feedback. I need a letter from finchoice stating that my mobi money contract which ends in 97351 and the debicheck reference that reflects on my bank statement 343760 are for one account.
Finchoice's replyOfficial
02 Aug 2021, 19:55Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply02 Aug 2021, 19:55
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
cC
cherissa C's updateReviewer Update
02 Aug 2021, 20:34Thank you hopefully something happens from here on as this has been escalated since last week with no feedback being received
I personally tried to get hold of one of the supervisors to no avail (i would choose not to mention names)
I personally tried to get hold of one of the supervisors to no avail (i would choose not to mention names)
cC
cherissa C's update02 Aug 2021, 20:34
Reviewer Update
Thank you hopefully something happens from here on as this has been escalated since last week with no feedback being received
I personally tried to get hold of one of the supervisors to no avail (i would choose not to mention names)
I personally tried to get hold of one of the supervisors to no avail (i would choose not to mention names)
Finchoice's replyOfficial
02 Aug 2021, 22:07Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply02 Aug 2021, 22:07
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, Allow us to investigate your query and have it resolved.
The finchoice team
cC
cherissa C's updateReviewer Update
03 Aug 2021, 09:45No one has made contact with me please advise?!
cC
cherissa C's update03 Aug 2021, 09:45
Reviewer Update
No one has made contact with me please advise?!
Finchoice's replyOfficial
04 Aug 2021, 18:10Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply04 Aug 2021, 18:10
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team