FinChoice Customer Experience is Pathetic!!!

I have been trying to get a hold of the legal department of FinChoice for over a month. I have settled my account with them & to date the account has not bee updated. My credit profile is being impacted. I have called in over 20x the calls are unanswered, dropped by the consultant, or the call is answered & all you can hear is the noise of these consultants chatting away. No interest in assisting the customers. When i did eventually get through to a consultant, Im told I'm being transferred to legal... then my troubles start all over again: the calls are unanswered, or dropped by the consultant.

I am beyond frustrated because I am still being harassed on a daily basis for an account i have paid up!

This cannot continue I need this account closed