Finchoice Customer care non existent

I settled my account according to a settlement quote from Finchoice, however on the app it shows there is a balance. I have sent a proof of payment. I have enquired via calls and emails, in fact I called earlier and the consultant asked me questions while in the process of the call the call was cut.

I have requested call backs however I receive communication via email I have the consultant's name who rep**** with an email not resolving my issue. Finchoice replies on HelloPeter.com however they don't respond to complaints or call the customer back to resolve the issue, however they do send a mail stating they attempted to call without the customer answering the calls which is a load of ******* as I keep all my call registeres for 2 months before deleting and clearing. I did attempt to send Remi from customer care a email only to discover my email address was blocked on the email address, I wonder how Finchoice can call themselves customer care when they don't have an idea on how to deliver or offer a customer care service of good standards. I guess the reply on this review will be some ******* as they don't keep up to customer standards.